Welcome to TouchPoint


TouchPoint has been designing and managing loyalty, rewards and customer engagement solutions for the hospitality industry since 2003. Through a healthy mix of best-in-class technology and talented people, TouchPoint helps hoteliers achieve a stronger level of connection, ownership and influence over their local guests. 

Take a Closer Look

It All Starts with Our Powerful On-Brand Apps

Customised Guest  Preferences

Tactical Call to Action Offers

Rewards and
Experiences

Reservations
Direct to TMS

Special Events
Marketing

Targeted  
Engagement

A Full Service Partnership

But we don't just build best-in-cass hospitality Apps, we are your full service loyalty partner.

Acquisition

Through a mix of outbound call centres, on-property ambassadors and other targeted marketing initiatives, we work actively to deliver new guests to your App platform.

Engagement

We provide a complete CRM service, helping you to stay connected with your guests with meaningful content relevant to their interests including special offers on important dates.

Retention

Retaining your top customers is critical, we ensure your best guests are rewarded with a choice of special offers and experiences activated as they pass spend thresholds over time.

Content

The devil is always in the detail, and so we help with all facets of App content management including images, copy, menus, events and promotions - saving your team valuable time.

Trusted at the Top

TouchPoint is privileged to be working with industry leading brands including:

Powerful Realtime Analytics

  • If you cannot measure it, you cannot manage it. Analysing accurate and timely performance data is key to ensuring your App project is delivering on its goals - by cluster, hotel, restaurant and each transaction.
  • Each TouchPoint App project is fully supported with a best-in-class online reporting suite covering all facets of your hospitality business in exacting detail.
  • Effortlessly zoom in from a macro overview into individual guest activity. Set up secure secure, tiered reporting access for management hierarchy. 
  • TouchPoint's technology, systems and processes are highly secure and compliant, built and tested to the needs of the world's leading hotels.

The TouchPoint Team

The TouchPoint partnership team brings 20+ years of hands-on experience in the design and management of guest loyalty programmes for the world's leading hotel brands. And right behind them is a highly reliable team of project management, IT, design, sales and support staff.

Matthew Arnold

Founder and Partner

Michael Ormiston

Partner & Director

Christine Sze

Group CFO

Asia Pacific Headquarters
Suite C1 Level 6 
Lladro Centre
72 Hoi Yuen Road, Kwun Tong Hong Kong, SAR





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