TouchPoint has been designing and managing loyalty, rewards and customer engagement solutions for the hospitality industry since 2003. Through a healthy mix of best-in-class technology and talented people, TouchPoint helps hoteliers achieve a stronger level of connection, ownership and influence over their local guests.
Through a mix of outbound call centres, on-property ambassadors and other targeted marketing initiatives, we work actively to deliver new guests to your App platform.
We provide a complete CRM service, helping you to stay connected with your guests with meaningful content relevant to their interests including special offers on important dates.
Retaining your top customers is critical, we ensure your best guests are rewarded with a choice of special offers and experiences activated as they pass spend thresholds over time.
The devil is always in the detail, and so we help with all facets of App content management including images, copy, menus, events and promotions - saving your team valuable time.